When booking an event with Taupo Chamber of Commerce & Industry (TCCI) you are reserving a place at the event and signing up to these terms and conditions. You will receive an email to confirm your booking and if there is a cost associated with the event, your invoice.
By completing an online event booking you are indicating you will attend an event organised by TCCI. Places on events are booked on a first-come-first-served basis. It is essential that all delegates pre-book places at an event. TCCI reserves the right to prevent delegates from taking part in an event/course which has not been pre-booked.
TCCI can offer group bookings for some events, but some events may accept only limited attendees from the same organisation. Full booking details can be found in the relevant event details web page.
If an event is full you may be added to a waiting list for this event. In the event of a cancellation, TCCI may contact you. To be added to the waiting list for an event, book the event as normal and you will be advised by return email you have been added to the waiting list. TCCI does not guarantee that all or any delegates held on the waiting list will be offered a place on the actual event.
The duration and location of the event will be specified in the event description for that event.
Inclusion & equality
At all of our events, TCCI is committed to making every effort to ensure equality of access and to meet the needs of the target audience. Please let TCCI know if you have any specific needs, not covered in the event booking form.
Where a fee is charged for attending an event, all payments must be paid in full before booking is secured. TCCI can hold places following initial booking for 14 days to allow final payment to be made.
Please note that non-payment after booking onto an event does not indicate a cancellation unless you have informed TCCI that you no longer require your booking.
Cancellations 72 hours or more before the beginning of the event incur no penalty, and TCCI will refund your fee in full, apart from bank fees which may apply. Cancellations less than 72 hours in advance, as well as no-shows, are charged in full and no refund will be made. Substitutions may be made at any time without penalty.
You can cancel your place at an event by emailing email@example.com.
Substitutions must be done by email to firstname.lastname@example.org or by calling 07 217 2177
Please note that the cancellation policy is applicable for all bookings made, as a place has been reserved for you. TCCI reserve the right to require payment for no-shows, as these incur the same cost and prevent the place being offered to other participants.
No repayment will be made for travel, accommodation and any other costs incurred, by you.
If TCCI cancels an event
Occasionally TCCI may have to cancel or postpone an event. If a cancellation takes place TCCI will use reasonable endeavours to notify all customers who are booked on by telephone, email or in writing. TCCI will refund your event fee or transfer your booking to another date or event, whichever suits you best. Unfortunately, TCCI will not be able to refund travel or accommodation expenses or other costs incurred by you.
Changes to an event
It may be necessary for reasons beyond TCCI’s control to change the content or speakers for an event. TCCI will use reasonable endeavours to notify you of changes made to timing and venue. TCCI reserve the right to make changes to an event without notice to booked delegates.